• If you cancel your order before your product is dispatched from our premises, we will refund the entire amount. The refund will be processed within 7 working days. For cancellation please send your request directly at customercare@volltreffers.com

*Moreover, if you receive a package that looks to have been tampered with, do not accept it and contact us for further guidance.

You have 2 options in case of returns: you may either request for a full refund of the price you paid for it or ask for a fresh product delivered to you.

*Please note that the product should be returned in its original condition along with the original invoice and price tag/sticker/seal wrap intact on the product, with no visible marks of usage or wear and tear.

We strongly recommend that you use a recorded delivery service for returns and retain your proof of sending, as we will not accept responsibility if the parcel is lost or damaged in transit.

In the above cases please send a picture of the product to customercare@volltreffers.com.

We shall provide you a return no. & label for return. Accordingly once the product is received, the refund/exchange shall be done.

How will I get the refund on cancellation /returns?
You will receive the refund in the same manner in which you made the original payment ie. Credit card/ cheque. Please allow 14 days from the receipt of the returns by us for further processing.

What if there is a dispute regarding returns?
In case of any dispute regarding returns, the final decision shall be ours and the customer shall have to accept it. In case of arbitration for a dispute, it shall be subject to Pune jurisdiction only. volltreffers.com liability to any claims will only be limited to the cost of the product in question.